Business Suite
Business Suite is a simplified interface for people who work with agents without configuring their models, tools, or infrastructure. A Business Suite user can review agent performance and work with instructions that a developer has made editable in this interface.
This section covers using Business Suite. Account administrators and developers should start with Set up a Business Suite user and Prepare instructions for Business Suite.
Open Business Suite
Sign in to your Vectara account. Users configured for Business Suite open in that interface. If you are working in Console instead, open the account menu and select Enter Business Suite, when that option is available.
The same menu offers Exit to Console when switching back is available. For setup and the explanation of mode switching, see Set up a Business Suite user.
Find your task
| Area | What to do there |
|---|---|
| Home | Return to recently visited agents, or open an agent from the initial list. The Custom metrics card opens the account dashboard when metrics have been configured. |
| Agents | Open an existing agent and work with its exposed instructions. See Edit agent instructions. |
| Dashboards | Read charts for custom metrics already configured for the account. See View dashboards for chart controls, agent filtering, and missing-data checks. |
| Observability | Review the built-in agent metrics. See Built-in agent metrics for definitions and View built-in metric charts for the controls. |
For missing navigation items or access questions, ask your account administrator to review the Business Suite setup and permissions.
Business Suite does not provide an agent-creation or custom-metric-creation workflow. Ask the team responsible for your agents to prepare those resources in Console.
View metrics
Open Dashboards or Observability directly from Business Suite's main navigation. The Build > prefix in the shared monitoring guides applies to the developer Console, not Business Suite.
Use the guides linked above for chart controls and metric definitions. Before interpreting dashboard charts as agent-specific, read Understand the agent filter.
Business Suite has no Create one link or Dev tools > Custom metrics. If missing-data checks require metric configuration or status details in Console, ask the team responsible for your agents to create or verify the metric. To diagnose an individual session or trace, ask a developer to inspect agent runs in Console.